Monthly subscription fees are generally non-refundable once the relevant monthly billing period has commenced.

• Cancelling a monthly subscription prevents renewal for future billing periods
• There is no normal prorated refund for unused days within the current monthly period after that period has commenced
• Access for the remainder of a paid monthly period may continue until that period ends, unless otherwise stated in the product or a separate written agreement

Annual subscription fees are paid upfront at the annual discounted price. If you cancel during an annual subscription period, Visualify recalculates the value of the used period and refunds any remaining unused balance as follows:

• The used period is calculated using the normal monthly subscription price that applied when the annual subscription was purchased
• Each commenced month counts as a used month
• Visualify refunds the remaining unused balance from the annual amount paid
• The refund cannot exceed the amount originally paid for that annual subscription
• Early cancellation does not create an additional amount payable by you solely because you cancelled

If the monthly-equivalent value of the used months has already reached the annual amount paid, no early-cancellation refund remains.

Visualify will also consider or process refunds where appropriate for:

• Duplicate charges
• Clear billing errors
• Refunds required by applicable law
• Refunds that Visualify has expressly agreed in writing

Approved refunds are normally returned to the original payment method used for the charge, subject to the capabilities of Stripe or another appointed payment provider and your bank or card issuer.

Timing can vary. After Visualify approves a refund, it may take additional time for the payment provider and your financial institution to process and display the credit.

For billing or refund support:

Email: [email protected]Website: visualify.com.au